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Return to shopReturns or Exchanges
- Return period
Within 30 days after receiving the adjustable pipe clamp product (the specific time is subject to the website announcement), if there is a product quality problem or you are not satisfied with the product, you can apply for a return. - Return conditions
The product must keep the original packaging and accessories intact, and must not be used or damaged.
Please provide valid proof of purchase, such as order number, invoice, etc.
Certain products (such as customized products, special discount products, etc.) may not support unconditional returns. Please refer to the website announcement or customer service reply. - Return process
Log in to www.flexigripplier.com, enter the “My Order” page, and select the order to be returned.
Click the “Apply for Return” button, fill in the reason for return and return quantity and other information, and submit a return application.
Our customer service team will review your return application within 2 working days and contact you to confirm the return address and return method.
You need to return the product to the designated address according to the customer service instructions and ensure that the returned product meets the return conditions.
We will process a refund within 6 working days after receiving the returned goods, and the refund will be returned to your payment account.
IV. Notes
The shipping costs incurred by the return shall be borne by you, unless the return is caused by our fault.
The refund amount will be refunded according to the actual amount you paid, excluding any coupons, points and other deductions.
If the return is caused by product quality problems, we will bear the return shipping costs for you and provide corresponding compensation or exchange services.
V. Special instructions
For return applications not related to quality issues, we may charge a certain handling fee or reject the return request at our discretion.
Please read this return policy carefully before returning the goods, and make sure you understand and accept the relevant terms.
The above policies may be adjusted due to actual conditions. Please refer to the website announcement and customer service response. If you have any questions or needs, please feel free to contact our customer service team.