Legal & Privacy

Welcome to www.flexigripplier.com (hereinafter referred to as the “Website”). This Privacy Policy is intended to explain how we collect, use, store, share and protect your personal information when you use this Website and purchase products such as adjustable pipe pliers. We are fully aware of the importance of personal information to you and are committed to taking reasonable measures to protect your privacy. Please read this Privacy Policy carefully and use this Website and related services only after you fully understand and agree to it.

II. Information We Collect

(I) Information You Actively Provide

Account Registration Information: When you register an account on this Website, we will collect your name, email address, mobile phone number, set password and other information to create and manage your account in order to provide you with more personalized services and ensure account security.

Purchase Information: When you purchase products such as adjustable pipe pliers, we will collect your delivery address, consignee name, contact number and other information required for logistics and distribution, as well as order information (including the name, quantity, price, order number, etc. of the purchased products) to complete order processing and delivery and provide you with after-sales service.
Communication information: If you communicate with us through the online customer service, message board and other channels of this website, we will collect the consultation content, feedback and other information you provide in order to better respond to your needs and improve our products and services.
(II) Information collected automatically
Device information: We will automatically collect information about the device you use when visiting this website, such as device model, operating system version, device unique identifier, etc., to optimize the display and performance of the website on different devices and ensure that you have a good browsing experience.
Log information: When you visit this website, our server will automatically record your access log, including your IP address, access time, accessed pages, browser type and other information. This information helps us analyze the use of the website, detect potential security issues, and conduct statistics and analysis of website operation data.
Cookies and similar technologies: We use cookies and similar technologies (such as pixel tags, web beacons, etc.) to collect information. Cookies are small text files that are stored on your device to help us identify your device, remember your preferences, provide personalized advertising and content recommendations, and count website traffic and analyze user behavior. You can manage or delete cookies through browser settings, but this may affect certain features and services of this website.
III. How we use your information
(I) Providing services and completing transactions
We use the account registration information you provide to create and manage your account and ensure that you can log in and use the various functions of this website normally.
Based on your purchase information, we arrange the shipment and delivery of products, process order payments, and provide after-sales services, such as return and exchange processing, order inquiries, etc.
Use the information you provide when communicating with us to respond to your inquiries and feedback in a timely manner, solve the problems you encounter, and continuously improve the quality of our products and services.
(II) Personalized experience
Based on your browsing history, purchase records and other information, we recommend adjustable pipe clamp products and related accessories that may be of interest to you, provide personalized product displays and marketing content, and enhance your shopping experience.
Adjust the interface display and functional layout of this website according to your preferences so that you can use the website more conveniently.
(III) Website operation and analysis
Analyze the automatically collected log information and device information to understand the use of this website, including user visits, visit frequency, page dwell time, etc., in order to optimize the performance and function of the website and improve the user experience.
Through the data collected by Cookies and similar technologies, we analyze user behavior, understand user interests and needs, and provide data support for product development, marketing strategy formulation, etc.
(IV) Security Assurance
We use your information to detect and prevent security incidents such as fraud and abuse, and protect the legitimate rights and interests of this website and users. For example, by analyzing abnormal login behavior, transaction data, etc., we can promptly discover and prevent potential security threats.

IV. How we share your information
(I) Sharing with third-party service providers
In order to provide you with better services, we may share your information with the following third-party service providers:

Logistics and distribution service providers: We will provide your delivery address, contact number and other logistics and distribution information to logistics and distribution service providers so that they can accurately and promptly deliver the adjustable water pipe clamps and other products you purchased to you.
Payment institution: When you choose to pay online, we will share your order information, payment amount and other necessary information with the payment institution to complete the payment process. The payment institution will process your information in accordance with its own privacy policy.
Data analysis service provider: We may hire professional data analysis service providers to assist us in website operation data analysis and user behavior research. These service providers may only use your information within the scope of our authorization and comply with strict confidentiality obligations.
(II) Legal requirements or compliance needs
Under legal requirements, judicial procedures, mandatory requirements of government agencies or other legal and compliance needs, we may disclose your information to relevant government departments, judicial agencies or other authorized institutions.

(III) Business transfer
If we undergo business changes such as mergers, acquisitions, and reorganizations, we may transfer your information to relevant successor companies or assignees. In this case, we will require the successor company or assignee to continue to comply with this privacy policy to protect the security of your personal information.

V. How we protect your information
(I) Technical measures
We use a variety of security technical measures to protect your personal information, such as data encryption, firewalls, access control, etc. During data transmission, we use secure transmission protocols (such as SSL/TLS) to encrypt your information to prevent the information from being stolen or tampered with during transmission. In terms of data storage, we store your information on secure servers and take necessary backup and recovery measures to prevent data loss.

(II) Management measures
We have formulated strict internal management systems and operating procedures to limit employees’ access to user personal information. Only authorized personnel can access and process your information, and they are required to comply with confidentiality obligations. We regularly conduct security training for employees to improve their security awareness and privacy protection capabilities.

(III) Emergency Response
We have established a comprehensive emergency response mechanism to deal with possible personal information security incidents. Once a security incident occurs, we will take timely measures to deal with it, reduce losses, and report to you and relevant regulatory authorities in accordance with the requirements of laws and regulations.

VI. Your Rights
(I) Right to Access and Correction
You have the right to access the personal information we hold about you and ask us to correct inaccurate or incomplete information. You can exercise this right through the account settings provided by this website or by contacting our customer service staff.

(II) Right to Deletion
In compliance with laws and regulations, you have the right to request us to delete your personal information. For example, when you no longer use the services of this website and we have no legal reason to continue to retain your information, you can make a deletion request to us.

(III) Right to Restrict Processing
You have the right to request us to limit the processing of your personal information. In some cases, such as when you object to the accuracy of the information, you can request us to suspend processing your information until the problem is resolved.

(IV) Right to object
You have the right to object to our processing of your personal information based on specific legitimate interests. If you believe that our processing behavior has affected your rights and interests, you can raise an objection to us, and we will evaluate your reasons for objection and handle it in accordance with the requirements of laws and regulations.

(V) Right to data portability
In some cases, you have the right to require us to provide you with your personal information in a structured, commonly used and machine-readable format, or transfer it to other data controllers.

(VI) Right to withdraw consent
If you have previously provided us with personal information based on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the validity of our legal processing activities based on your consent before withdrawal.

VII. Update of Privacy Policy
We may update this Privacy Policy based on changes in laws and regulations, business development needs or user feedback. If you continue to use this website and related services after this Privacy Policy is updated, you agree to accept the updated Privacy Policy.

Thank you for your trust and support for this website. We will strive to protect the security of your personal information and provide you with high-quality products and services.