Delivery and shipping

Welcome to the official website of FLEXIGROW PTY LTD! We are committed to providing you with efficient and safe transportation services to ensure that your order is delivered in a timely and safe manner. Below are our shipping terms and conditions, which detail the shipping methods, freight and other related information.

1. Shipping Scope
FLEXIGROW PTY LTD provides nationwide delivery services, covering all major cities and remote areas in Australia.

2. Transport companies
We cooperate with the following well-known transport companies to ensure efficient logistics services:

Australia Post: Provides standard and expedited express services for personal and commercial parcels.

TNT Express: Provides fast domestic express services to support the delivery of bulk goods and time-sensitive orders.

CouriersPlease: Provides flexible express services for parcel delivery options of various sizes.

3. Shipping methods and delivery times
We provide the following shipping methods:

Standard shipping:

The general estimated delivery time is 6 working days, depending on the destination.

Remote areas may require longer delivery time (may be extended to 10 working days).
Expedited Shipping:

Expedited shipping is estimated to arrive within 2 business days and is available for priority orders. The associated charges will be reflected at checkout.
4. Shipping Costs
Shipping costs will be calculated based on the weight, size and destination of your order and will be clearly stated at checkout. 

5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package in real time on the shipping company’s website.

6. Shipping Insurance
We provide basic shipping insurance for all orders. If your package is lost or damaged during shipping, please contact us within 24 hours of receiving the package and we will assist you in the claim process.

Thank you for choosing FLEXIGROW PTY LTD! We look forward to providing you with excellent products and services.